UK Business Doctor Limited · Company No: 14446592
Email admin@ukbusinessdoctor.co.uk with the subject line “Complaint”, or write to UK Business Doctor Limited, City Road, London EC1V 2NX. Please include your name, order reference, the service concerned and what outcome you are seeking.
We acknowledge every complaint within 2 business days of receipt.
We aim to provide a full written response within 10 business days. If the matter requires more time, we will tell you why and give you a revised date.
If you are not satisfied with our response, you may ask for the complaint to be reviewed by a director. Where a service was delivered by a regulated partner (for example an accountant, solicitor or immigration adviser), we will provide their details and regulator so the matter can also be raised with them directly.
All complaints are logged with dates, actions taken and the final outcome, and are used to review our service standards.